Delivery Policy

We deliver to addresses in the United Kingdom only. International delivery is not offered.

Orders are normally dispatched within one working day of payment being successfully authorised and the order being accepted.

Dispatch estimates are not guaranteed and may occasionally vary due to stock verification, quality assurance checks, or circumstances beyond our control. Where a delay is expected, we will contact you using the details provided at checkout.

Orders are shipped using Royal Mail Tracked services. Tracking information is provided by email once your order has been dispatched.

A signature may be required on delivery where appropriate.

You are responsible for providing an accurate and complete delivery address. We may hold or return items where an address cannot be safely delivered.

Please report any damaged, incorrect, missing or significantly delayed deliveries via the contact form on our website as soon as possible, and in any event within 48 hours of delivery for damage or incorrect items. Where relevant, please include your order reference and photographs of the packaging and contents.

Tracking or a signed-for delivery record is one factor we consider when investigating non-delivery, but it does not automatically resolve every non-delivery claim.